Axiros AXTRACT | Quality of Experience (QoE) Monitoring

Enhance Service Quality Through Proactive Management and Predictive Maintenance

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Achieving Superior Customer Experience in Competitive Telco & ISP Markets

Monitoring and Management of Customer QoE for Data and VoIP Services

Telco and service provider offerings are highly competitive. Leading service providers understand that robust, high-quality service is the top success factor. Service and support automation, along with consistent end-to-end Quality of Experience monitoring, are essential for proactive service management, predictive network maintenance, and zero-touch re-provisioning.

AXTRACT is a QoE monitoring solution that assesses overall customer experience by analyzing data on factors such as wait times, response times, unsuccessful attempts, and error rates.

QoE monitoring helps telco brands and ISPs identify areas for improvement and enhance service quality. In today's market, delivering an excellent customer experience is crucial, and QoE monitoring is vital for achieving this goal.

Key Features

QoE Monitoring for any device
For DOCSIS LTE & DSL networks
Quality and traffic data aggregation & analysis
No additional third-party software cost
Flexible OSS/BSS integration

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DSL Quality of Experience

DSL Quality of Experience (QoE) measures user satisfaction with their DSL connection. It considers factors such as jitter, latency, packet loss, and the user's perceived speed and reliability. DSL QoE is crucial for both telco brands and ISP providers because it helps them identify and resolve service issues. Additionally, it allows them to understand how their service compares to other providers in the market. By monitoring DSL QoE, telco brands and ISP providers can ensure customer satisfaction and deliver a high-quality product.

Fiber to the x (FTTx)

What is QoE (Quality of Experience)?

Quality of Experience (QoE) measures user satisfaction with digital services like apps, video streaming, and websites. For telco brands and ISP providers, QoE is crucial because it offers insights into user perceptions of service quality. Factors such as latency, jitter, and packet loss can impact QoE. By monitoring QoE, telco brands and ISP providers can identify issues and improve service quality. Additionally, QoE data helps benchmark performance against competitors. Ultimately, QoE is a valuable tool for enhancing and understanding the user experience.

Fiber to the x (FTTx) refers to various broadband network architectures that use optical fiber to deliver high-speed internet to different endpoints, such as homes (FTTH), buildings (FTTB), and curbs (FTTC). FTTx technology offers superior bandwidth and low latency compared to traditional copper or coaxial cables, supporting services like HDTV, video on demand, online gaming, and advanced telecommunications. It is essential for meeting the growing demand for high data rates and the increasing number of connected devices, making it a key component in smart city initiatives and next-generation IoT applications.

Comprehensive QoE Monitoring and Analysis Solution

Flexible Collection and Integration

No extra third-party software cost
Flexible GPV-based collection mechanism
Multi-protocol collectors for TR-069, SSH, HTTP, SNMP, etc.
Flexible OSS/BSS integration for metadata injection (push and pull)

Proactive Support and Scalability

Alerting framework for proactive support and alarming
High level of scalability (design patterns to really scale)
Runs on low-cost hardware with reduced hardware requirements

Advanced Data Processing and Analysis

Powerful post-processing tool (raw data and aggregation)
High performance (thousands of inform messages/sec/server)
Ability to export collected data in different formats

Comprehensive Diagnostics and Compliance

Fully compliant with diagnostic extensions like TR-143 and TR-157
Transforms devices into active probes for real-time diagnostics
Ability to give different priorities to collected data
Optimizes storage with RRD usage and short notation for parameters

FTTx Device Monitoring

The Axiros AXTRACT solution revolutionizes FTTx (Fiber to the x) device management by offering an FTTx bundle that enhances QoE monitoring with detailed, real-time data and seamless infrastructure integration, improving network management and troubleshooting.

It ensures high-quality service delivery and efficient device management through comprehensive data collection from OLTs and near real-time updates via SNMP traps and syslogs. With robust analytics infrastructure like UDI and Clickhouse, Axiros simplifies device management, enhances customer experience, and reduces ISP operational costs.

This approach ensures proactive issue identification and resolution, keeping pace with evolving technologies and user needs.

- Integrates data from OLTs, making all ONT/ONU variations visible without TR-069
- Utilizes SNMP trap or syslog for near real-time data.
- Highly vendor-specific data collection methods.
- OLTs: Uplink interfaces, PON interfaces, notifications (syslog/trap), visualized in Search and Grafana
- ONTs: Separate and integrated with TR-069 RGW, data merged into a common structure, available in CSP
- Near real-time updates through trap/syslog for timely notifications on OLT/Port/splitter level
- Differentiation of offline reasons using "dying gasp" (DGi) messages
- Power loss notifications indicate network issues
- Provides a set of useful dashboards, customizable and extendable for project-specific needs.

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AXTRACT Product Line

AXTRACT | Carrier Grade QoE Monitoring

Quality Of Experience - Collect, Monitor, Diagnose And Analyze Your Customer´s Experience!

AXTRACT is a high-performing, fully transparent monitoring solution designed to gather high volume diagnostic load without the need to pass it through a productive 3rd party ACS.

As IP services become increasingly complex and pervasive, it is imperative for operators to be able to effectively measure and understand the Quality of Service and Quality of Experience associated with IP service delivery.

AXTRACT can significantly support troubleshooting processes by supplying a historical view and analysis of service quality, including changes of service-related parameters - ranging from user-selected device groups or categories to a single device.

AXTRACT additionally delivers near-real time information about service quality when other devices in the service delivery chain (e.g. RGW and STB) register an error.

AXTRACT DSL | DSL Quality Monitoring

The DSL bundle provides a pre-configured environment for monitoring and diagnostics of DSL gateway devices (ADSL and VDSL).

Single CPE backend features

Daily aggregation on common mobile network KPIs:
- Various DSL line related errors (notably CRC errors and Link Retrain errors)
- Downstream and Upstream Speed
- Downstream and Upstream Noise Margin
- Downstream and upstream Attenuation
Cumulative historical traffic statistics on a daily and monthly basis
Time series charts for collected KPIs
Daily aggregation on common DSL KPIs

Group based features

Grouping by Access Type and Bandwidth
Time- and event scheduled grouping
Average value of all latest KPI values, relevant for the current network technology over all CPEs in each group
Pie chart for latest access Type and Bandwidth distribution in percentage
Time series chart for historic Access Type and Bandwidth in absolute units
Time series chart for average Downstream Noise Margin and Attenuation by group

AXTRACT DOCSIS | DOCSIS QoE Monitoring

E2E DOCSIS QoE Monitoring. Programm, Collect, Monitor, Diagnose And Analyze your customer´s DOCSIS experience!

DOCSIS CMTS/CCAP Monitoring vastly improved as part of DOCSIS bundle:

Based on Clickhouse & Grafana
Offers easy changes and customization
Notification on various alarms, e.g. excessive interface utilization or error rates
Also easily adjustable in GUI

AXTRACT DOCSIS PNM | Proactive Network Maintenance

DOCSIS PNM (Proactive Network Management) enables cable operators to monitor and report conditions in the network. DOCSIS PNM detects, identifies, and quantifies impacts to the network, such as cable faults and ingress noise. It effectively and proactively identifies plant and subscriber home impairments and sweeps all layers of subscriber’s connection infrastructure, in search of events or problems that may be generating service degradation

Identify impairments before impairments impact the customer
Locate upstream and downstream impairments
Measure upstream frequency response
Use your cable modem as a powerful test probe and troubleshooting device

Data collection of PreEQ coefficients from Cable Modems, correlated with infrastructure data

Used to calculate:

MTC: Main tap compression
NMTER: Non-main tap to total energy ratio
PreMTTER: Pre-main tap to total energy ratio
PostMTTER: Post-main tap to total energy ratio
TDR: Time domain reflectometer
Return path
Frequency Domain

Full Band Capture (Downstream Spectrum Analysis)

Obtained from Modem’s Full Band Capture (FBC) functionality.
Allows to recognize and alarm field problems.

Upstream Spectrum Analysis

Obtained from CMTS
Continuous check over noise floor level in each interface to detect when the maximum threshold is being exceeded

AXTRACT Mobile | LTE QoE Monitoring

The AXTRACT Mobile bundle provides a pre-configured environment for monitoring and diagnostics of gateway devices with a mobile uplink (2G, 3G, 4G or 5G). There is specific support to detect if radio signal quality of such stationary devices suddenly falls.