AXTRACT | QoE Monitoring
QoE Monitoring
Monitoring And Management Of Customer QoE For Data And VoIP Services
Telco & Service provider service offerings are extremely competitive and hotly contested. The leading SPs worldwide do understand that providing a robust and high quality service is key success factor #1. A high degree of service & support automation and consistent E2E QoE monitoring are the two building blocks for all those disciplines beyond - proactive service management, predictive network maintenance and zero-touch re-provisioning.
AXTRACT is a Quality of Experience (QoE) monitoring solution which is the process of assessing the overall quality of a customer's experience with a brand or service. It involves collecting and analyzing data on various factors that can impact customer satisfaction, such as wait times, response times, unsuccessful attempts, error rates, and more.
QoE monitoring can help telco brands and ISP providers identify areas where customers are having a poor experience and make necessary changes to improve the quality of their service. In today's competitive market, providing an excellent customer experience is essential for success. QoE monitoring can play a vital role in helping telcos and ISPs meet this goal.
Key Features of AXTRACT
QoE Monitoring for any device
For DOCSIS LTE & DSL networks
Quality and traffic data aggregation & analysis
DSL Quality of Experience
DSL quality of experience, or QoE, is a measure of how satisfied users are with their DSL connection. It takes into account factors such as Jitter, Latency, and Packet Loss, as well as the user's perceived speed and reliability. DSL QoE is important for both telco brands and ISP providers because it can help them to identify and resolve problems with their service. It can also help them to understand how their service compares to other providers in the market. By monitoring DSL QoE, telco brands and ISP providers can ensure that their customers are satisfied with their service and that they are providing a high-quality product.
AXTRACT Features & Functionalities
No additional 3rd party software cost
Flexible collection mechanism (based on GPV)
ACS independent
Flexible OSS/BSS integration mechanism for Metadata Injection (push and pull)
Ability to export collected data in different formats
Alerting framework for Proactive Support and Alarming
Storage Optimization (RRD usage, short notation for parameters, etc.)
Fully compliant with diagnostic extensions like TR-143 and TR-157, to transform a device into a real active probe
Fully Multi-protocol Collectors (available for TR-069, telnet, ssh, http, snmp, etc.)
Powerful Post Processing Tool (raw data and aggregation)
High Level of Scalability (design patterns to really scale)
High Performance (thousands of inform messages/sec/server)
Ability to give different priorities to collected data
Runs on low-cost hardware, with reduced hardware requirements
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AXTRACT Product Line
AXTRACT | Carrier Grade QoE Monitoring
Quality Of Experience - Collect, Monitor, Diagnose And Analyze Your Customer´s Experience!
AXTRACT is a high-performing, fully transparent monitoring solution designed to gather high volume diagnostic load without the need to pass it through a productive 3rd party ACS.
As IP services become increasingly complex and pervasive, it is imperative for operators to be able to effectively measure and understand the Quality of Service and Quality of Experience associated with IP service delivery.
AXTRACT can significantly support troubleshooting processes by supplying a historical view and analysis of service quality, including changes of service-related parameters - ranging from user-selected device groups or categories to a single device.
AXTRACT additionally delivers near-real time information about service quality when other devices in the service delivery chain (e.g. RGW and STB) register an error.
AXTRACT DSL | DSL Quality Monitoring
The DSL bundle provides a pre-configured environment for monitoring and diagnostics of DSL gateway devices (ADSL and VDSL).
Single CPE backend features
Daily aggregation on common mobile network KPIs:
Various DSL line related errors (notably CRC errors and Link Retrain errors)
Downstream and Upstream Speed
Downstream and Upstream Noise Margin
Downstream and upstream Attenuation
Cumulative historical traffic statistics on a daily and monthly basis
Time series charts for collected KPIs
Daily aggregation on common DSL KPIs
Group based features
Grouping by Access Type and Bandwidth
Time- and event scheduled grouping
Average value of all latest KPI values, relevant for the current network technology over all CPEs in each group
Pie chart for latest access Type and Bandwidth distribution in percentage
Time series chart for historic Access Type and Bandwidth in absolute units
Time series chart for average Downstream Noise Margin and Attenuation by group
AXTRACT DOCSIS | DOCSIS QoE Monitoring
E2E DOCSIS QoE Monitoring. Programm, Collect, Monitor, Diagnose And Analyze your customer´s DOCSIS experience!
AXTRACT PNM | Proactive Network Maintenance
Proactive Network Management (PNM) enables cable operators to monitor and report conditions in the network. PNM detects, identifies, and quantifies impacts to the network, such as cable faults and ingress noise. It effectively and proactively identifies plant and subscriber home impairments and sweeps all layers of subscriber’s connection infrastructure, in search of events or problems that may be generating service degradation
Identify impairments before impairments impact the customer
Locate upstream and downstream impairments
Measure upstream frequency response
Use your cable modem as a powerful test probe and troubleshooting device
Data collection of PreEQ coefficients from Cable Modems, correlated with infrastructure data
Used to calculate:
MTC: Main tap compression
NMTER: Non-main tap to total energy ratio
PreMTTER: Pre-main tap to total energy ratio
PostMTTER: Post-main tap to total energy ratio
TDR: Time domain reflectometer
Return path
Frequency Domain
Full Band Capture (Downstream Spectrum Analysis)
Obtained from Modem’s Full Band Capture (FBC) functionality.
Allows to recognize and alarm field problems.
Upstream Spectrum Analysis
Obtained from CMTS
Continuous check over noise floor level in each interface to detect when the maximum threshold is being exceeded
AXTRACT LTE | LTE QoE Monitoring
The AXTRACT LTE bundle provides a pre-configured environment for monitoring and diagnostics of gateway devices with a mobile uplink (2G, 3G or 4G). There is specific support to detect if radio signal quality of such stationary devices suddenly falls.
Single CPE backend features
Daily aggregation on common mobile network KPIs
Average and worst values for current and previous day on:
RSSI
RSRP (4G)
RSRQ (4G)
SINR (4G)
RSCP (3G)
ECIO (3G)
Network change detection
Daily Single-CPE KPI baseline calculation with historical retention
Sample deterioration assessment based on configurable per-KPI standard deviation multipliers
Cumulative historical traffic statistics
Time series charts for collected KPIs
Network change history table and deterioration statistics histogram
Group based features
Grouping by network technology generation (2G, 3G, or 4G) and also by Cell ID
Time- and event scheduled grouping job
Average value of all latest KPI values relevant for the current network
Grouping by underlying network technology as pie and/or time series charts
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