Axiros Brings Esdomo's homespot Device Infrastructure Under One Management Roof
19 March 2021 - MUNICH, GERMANY - Global device management company Axiros GmbH signed a new contract with Esdomo Telecom S.L today. The contract includes end-to-end management of the entire device and service infrastructure of Esdomo's homespot solution. Homespot is a unique, flexible and innovative product: it doesn't matter where a connection is made from or what the connection is used for. It's a new and exclusive way to connect to and browse the internet.
The solution provided by Axiros improves, above all, the end customer experience of the homespot service. The partnership with Axiros consolidates the device ecosystem and brings the entire end customer service for homespot under one management umbrella.
Through the automation and the use of predictive analytics, the required solution times for issue management are shortened considerably and homespot is transformed into a real internet access offer of the next generation. To ensure that Esdomo takes full advantage of its entire ecosystem, Axiros will also implement an end-to-end service monitoring solution.
"As part of our leadership journey, we will transform all the service processes and address the needs of homespot's next generation customers through automation and predictive maintenance," said Thorsten Bergmann, CEO of Esdomo. "Improving the customer experience and service integration is a key element of this transformation program. We believe that Axiros' innovation and transformation expertise will prove valuable in these areas."
About Esdomo Telecom S.L. / homespot
homespot was born to offer freedom. We are a new and exclusive way to surf the internet. Although homespot is one of our most current projects, we have been offering a personalized service for each of our clients for more than 20 years. No surprises. No small print. Our only goal is to make you feel free. For more information, visit https://www.homespot.es/en.
About Axiros
Any Device. Any Protocol. Any Service. Any Time. Any THING - We Manage.
Axiros is a global leader in IoT, M2M, TR-069 and device management, providing software solutions and platforms to service providers and equipment manufacturers worldwide to manage and IoT-ize devices. Founded in 2002 and headquartered in Munich, Axiros has sales and service offices and development centers worldwide, so as needs change, Axiros will always be close by to deliver. To learn more about AXIROS, visit www.axiros.com.