In their paper "Performance Monitoring Challenges in HFC Networks", Milan et al. say that collecting big data and processing it is integral to calculating the health of the HFC network of operators. Their KPIs include some interesting ones such as Flap List and SNR - let's take a closer look at them.

The goal of this exercise is to find a smart way to group the SNR data over time of many channels belonging to a single cable modem dynamically to make visualization better: for example, have 24 lines appear as roughly 5-8 grouped lines that can be drilled down on.

An integral part of FBC impairments detection is channel detection. For instance, the adjacency impairment looks at neighboring channels when deciding for an impairment.

Imagine what the head of a customer-facing or service-quality-driven business function might be able to do if they had access to a detailed picture of every individual customer’s service quality experience…

Imagine what the head of a customer-facing or service-quality-driven business function might be able to do if…

Read about how AX69 brings advanced WiFi insights in your DOCSIS network.

In the modern world, most Internet devices rely on APIs to function properly. But what actually is an API?

Proactively catching and fixing issues in the network instead of reacting when customers start piling up on your support centres has become the main modus operandi for service providers.

Filtering is an extremely useful method in DOCSIS cable networks. There are many use cases - for instance one could disable data channels to alleviate other impairments and thus make the connection stable or even just to match the level of service the customer is paying for.

The wave impairment is one of many impairments that can be detected on a DOCSIS FBC (full band capture) downstream spectrum. In the following, we take a cursory look at an implementation of the wave impairment detection algorithm.

Immediate payoff from automation investments is essential, and tools such as AXTRACT and AXWIFI provide substantial benefits to existing customer service and service quality operations, in addition to laying the foundation for full automation.

Telco customers have become increasingly familiar and comfortable with digital channels over the past decade, with research showing they are received positively by customers .

Customers already expect their telco to be fully informed about their service and situation and are becoming used to increasingly personalized responses to issues and enquiries.

The first stream in zero-touch service is the most fundamental: to minimize the need for customer actions by improving service quality management.

Customers naturally judge the quality of their network provider primarily through their day-to-day experience with predominantly WiFi-connected devices.

The boom in video streaming services, video conferencing and gaming has brought the role of fixed-line networks rapidly back to prominence, with higher-than-ever expectations of service quality and customer care.

Legacy provisioning applications, such as early Auto Configuration Servers (ACS), can lead to support overhead, dead-end roadmaps and limited feature and upgrade options under certain circumstances.

Software Defined Networking (SDN) and SD-WAN became the answer to everything during it’s hype time in the years around 2015. From network to process automation to service monitoring, the SDN claim was to completely transform how this is being done.

The S/PRI interface is the basis for numerous glass fiber cooperations. This interface can be used to order and manage NGN-connections.

In light of the current pandemic, global technology market advisory firm ABI Research estimates that Connected Home devices could see a 30% year-on-year sales surge in the coming months.