In the telecom industry, maintaining operational efficiency, scalability, and security is becoming increasingly complex, particularly when it involves managing extensive device fleets and/or legacy Auto Configuration Servers (ACS). At Axiros, we understand these challenges and have designed Axiros Managed Services to provide a comprehensive solution for telecom operators looking to simplify their device management operations. Our expertise in device management, alongside cutting-edge monitoring and lifecycle management, allows you to focus on your core business while we ensure your infrastructure is running optimally.

This post will detail how we use Axiros Managed Services to deliver scalable, secure, and highly available ACS solutions and provide you with long-term operational stability.

Axiros Managed Services: Built on Expert Know-How
Axiros Managed Services is more than just an outsourced IT model—it’s an extension of your operations, with our team becoming a critical part of managing your infrastructure. Our in-depth knowledge of ACS solutions, cloud services, and device management is why telecom operators trust us with the day-to-day management of their networks. Our Managed Services model has been refined to address the specific challenges faced by operators, including system consolidation, cloud migration, and security compliance.

We approach Managed Services with three critical pillars in mind: the Service Level Agreement (SLA), the Scope of Services, and Processes & Responsibilities. These form the foundation for how we deliver superior service.

Service Level Agreement (SLA) – Guaranteeing Performance
At the core of Axiros Managed Services is the Service Level Agreement (SLA), which ensures transparency and accountability in our service delivery. The SLA defines the service levels we commit to, focusing on key performance areas such as system availability, incident response, and resolution times. For telecom operators managing large networks, maintaining consistent service levels is crucial. Our SLA guarantees that your systems remain operational, even in high-demand periods.

The SLA also specifies performance metrics for the systems, applications, and infrastructure covered under the agreement. These metrics provide a clear benchmark for service expectations, allowing us to track service availability and uptime. Additionally, the SLA includes quality standards for incident processing, detailing response times, resolution times, severity levels, and escalation procedures. This ensures that issues are addressed efficiently, with clear communication protocols for keeping customers informed.

Our SLA metrics are tailored to the specific needs of each customer, ensuring that Axiros aligns with your operational objectives and guarantees the service levels necessary for uninterrupted telecom services.

Scope of Services – Comprehensive and Tailored
The Scope of Services pillar defines the full range of tasks that Axiros takes on, ensuring that our customers’ environments are secure, scalable, and highly available. As a market leader in device management, Axiros brings knowledge and technical expertise to every managed services project. Our scope covers every aspect of managing ACS solutions, from system deployment to ongoing maintenance and updates.

Axiros Managed Services is designed to optimize service level management, ensuring that your infrastructure consistently meets the standards outlined in the SLA. We manage all underlying infrastructure related to the AXESS Auto-Configuration Server, ensuring your device management systems are secure, compliant, and able to scale effortlessly as your device fleet grows.

For telecom operators managing legacy ACS platforms, our expertise in consolidation and migration is invaluable. We can consolidate multiple ACS-es into a single, efficient platform, allowing for reduced operational complexity and improved performance. This is particularly relevant for telcos undergoing mergers or facing cloud transformation challenges.

Our Application Lifecycle Management ensures that your environment is always up-to-date, secure, and optimized. This includes overseeing critical processes such as:

• System updates, patches, and upgrades: We apply updates regularly to ensure the stability and security of your ACS platform, minimizing the risk of vulnerabilities.

• Capacity management: We continuously monitor system capacity, ensuring scalability and preventing performance bottlenecks. This proactive approach allows for efficient resource allocation as your device fleet expands.

We also offer flexible hosting options, whether you require private or public cloud hosting. Our solutions are designed to remove the burden of infrastructure management, giving you the flexibility to scale while maintaining a high level of service availability.

Security management is a core part of our Managed Services offering. Axiros ensures full compliance with international security standards, including ISO/IEC 27001, to protect your infrastructure and data against evolving cyber threats. Our security measures include real-time threat detection, encryption, and regular vulnerability assessments, ensuring that your data and systems are protected at all times.

Processes and Responsibilities – Structured for Efficiency
Axiros' technical expertise is backed by well-defined processes and clear responsibility structures. We employ industry-standard tools and frameworks, including the RASCI model, to ensure that every aspect of our Managed Services is handled efficiently. Axiros uses the RASCI model to clearly define and assign responsibilities within our Managed Services framework. The RASCI model is a responsibility assignment matrix that ensures all parties involved in a project or service know their roles, creating clarity and accountability across processes. In the context of Axiros Managed Services, RASCI stands for:

• Responsible: The team or individual assigned to complete a task or activity. In our case, Axiros takes responsibility for managing the ACS system and its underlying infrastructure and ensuring that agreed-upon service levels are met.

• Accountable: The person or team is ultimately answerable for the successful completion of the task. For Axiros Managed Services, this is often the Service Delivery Manager, who ensures that services are delivered to the agreed standards and is the main point of contact for the customer.

• Consulted: Stakeholders who provide input or feedback on specific tasks. This could include your internal IT team, who might offer insights during troubleshooting or when integrating new systems.

• Informed: Those who need to be kept updated on progress or outcomes. In Managed Services, both Axiros and the customer are kept informed about key service metrics, incidents, and maintenance updates.

The RASCI matrix ensures that both Axiros' team and the customer's responsibilities are clearly defined. Customers know what is expected from them, such as providing access to systems or data, and Axiros takes ownership of service delivery and incident management. This structured approach minimizes confusion, accelerates issue resolution, and ensures smooth operational flow.

At the heart of our process is fault management. Using advanced tools like Wazuh and Zabbix, we continuously monitor your environment, allowing us to detect and resolve faults before they affect your operations. Our ticketing and issue tracking system managed through platforms such as Jira Service Management, provides full transparency and ensures that issues are addressed promptly.

Axiros also implements disaster recovery and business continuity strategies. In the event of a system failure, our recovery procedures are designed to restore your ACS platform quickly, ensuring minimal downtime. We understand that uninterrupted service is critical to telcos, and our continuity management ensures that operations continue even during technical challenges.

Application Lifecycle Management – Keeping Your Systems Future-Proof
One of the key differentiators of Axiros Managed Services is our focus on Application Lifecycle Management. As part of our managed services approach, we don’t just manage your systems day-to-day; we also oversee the entire lifecycle of your ACS solution. This means ensuring that your system remains secure, scalable, and aligned with future business needs.

From the initial deployment through to decommissioning, Axiros ensures that your Solution stays up-to-date with the latest industry standards and features. We handle software upgrades, patch management, and the introduction of new functionalities, ensuring that your infrastructure evolves alongside your business.

With Axiros' in-depth expertise, you avoid the challenges that come with managing legacy ACS systems. We future-proof your environment, allowing for seamless upgrades and preventing the operational risks associated with outdated infrastructure.

Why Telecom Operators Choose Axiros
Axiros Managed Services is designed for telecom operators who need a trusted partner to manage the complexities of their environment. We bring deep technical expertise, coupled with a proactive approach to monitoring, security, and system maintenance. Our Managed Services approach gives you the peace of mind that your infrastructure is in capable hands.

Whether you’re looking to upgrade from a legacy ACS, consolidate multiple systems, or transition to cloud hosting, Axiros provides the scalability, security, and operational efficiency that today’s telcos demand.

By leveraging Axiros Managed Services, telecom operators can reduce operational complexity, minimize downtime, and ensure their device management solution is always aligned with business objectives. Our commitment to best-in-class service is reflected in everything we do—from regular updates and proactive issue resolution to long-term lifecycle management and security compliance.

Conclusion
Axiros Managed Services delivers a comprehensive, scalable, and secure solution tailored to the unique needs of telecom operators. With a strong focus on SLA-driven performance, proactive monitoring, and full lifecycle management, we ensure that both your device management solution and the platform it is deployed onto operate at peak efficiency, allowing you to focus on your strategic business goals.

As experts in device management solutions, Axiros is your ideal partner for managing the complexities of telecom infrastructure. We provide the technical expertise, operational stability, and future-proofing needed to keep your platform running smoothly and securely. Let Axiros handle the technical challenges while you focus on innovation and growth.

Written by Paula Kis
Paula Kis is a Master of Information and Communication Technology with valuable experience in cloud domain projects. She has previously worked as a technical consultant in the Salesforce ecosystem, enabling telcos with seamless CPQ (Configure-Price-Quote) solutions. She loves bringing together her diverse interests, from cloud technology and innovative solutions to management and teamwork. Balancing these areas, she is dedicated to excelling in both the technical and human sides of her work. At Axiros, she is working as a MS Presales Engineer.