White Paper – Zero-touch Customer Service
By Axiros Business Consulting
Download the COMPLIMENTARY full white paper on “Zero-touch Customer Service” from Axiros!
Telcos are finally envisaging a very different future of true customer experience management and zero-touch customer service enabled by service quality excellence and smart automation. With the growing influence of data and the advent of sophisticated machine learning and artificial intelligence (AI) tools, the possibility of achieving low-touch and even zero-touch customer service seems finally within reach. And the payoffs for this ambitious goal come early as operators realize incremental, efficiency, cost, and service quality benefits from each step towards smart automation.
Read more about the possibility of achieving low-touch and even zero-touch customer service.
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