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Pursue The Opportunities Presented By New Realities

Evolution of broadband technologies is rapidly transforming from silo-based approaches - where each technology type is assessed separately - towards more holistic and service-based approaches and ´vertical´ service offerings.

Focus is shifted from technical metrics toward subscriber expectations and needs - subscriber QoE makes the real difference!  

Build an AX Innovation Engine and pursue the strategic opportunities presented by new realities!

Use Case: Subscriber Self-Care Portal

Abstract

Executive Summary

Subscriber Self-Care Portals are powerful tools to accelerate subscriber experience, online conversion and customer loyalty.

Axiros solution platform provide customisable portals that reenforce brand loyalty and enriche customer experience. 

Subscriber Self-Care Portals 

  • reduce support costs needed to manage customers by empowering subscribers,
  • provide access to relevant information for customers to complete tasks themselves,
  • allow subscribers to review all aspects of bills, faults, etc
  • enable to deliver greater and faster Return on Investment for existing deployments

Why not enabling subscribers

  • to analyse bills,
  • to raise orders,
  • to upgrade services, 
  • to update and track trouble tickets,
  • to change subscriber details,
  • to pay bills, 
  • to identify their own requirement or
  • to configure major alerts?

Technical Summary