VoIP As A Business Service - The Challenge

Throughout the entire service lifecycle, any business VoIP service needs to be built on automated service provisioning to drive accuracy and speed in ordering, service fulfillment and administrative-level user and feature configuration.

The transition for business customers migrating from the PSTN must be seamless. This puts a premium on the ability to handle large volumes of complex orders accurately and to execute highly automated processes with as little error as possible. 

Business orders are complex and customers do not tolerate service disruptions. The orders involve multiple lines and phone numbers, often with variable features like

• voice mail
• hunt groups
• multiple ringing
• simultaneous ringing
• click-to-call and
• auto attendant.

The increase in information and variables on every order mean that chances for error grow exponentially.

Service Automation And QoE For Business VoIP Services 

Manual configuration processes to manage VoIP provisioning are ideal candidates for automation. They depend on highly paid engineers doing repetitive tasks and use engineers essentially as clerks. This approach drives unnecessary fulfillment costs into every order and will escalate costs exponentially as more complex, commercial VoIP offerings grow.

Subscriber Self-Care 

The better the self-care capability - the better the customer is likely to perceive the total service offering.

Self-care can span from access billing information, feature set-ups like adding simultaneous ring numbers or accessing unified messaging inboxes up to support information to keep the pressure off the call center as new services roll out.

Self-care also provides a consistent and familiar interface for introducing new business service offerings.

Axiros Axess.GDM - Management Of SIP & VoIP Devices

The variety of device manufacturers, models, firmware revisions, feature options and customer specific configuration details calls for a central managed approach to SIP & VoIP device provisioning. AXESS.GDM is the building block for effective End-to-End SIP & VoIP Device Provisioning - based on TR-069 and beyond!

Key Features & Benefits

• Automated dynamic provisioning for SIP devices
• Integrates with SIP Softswitch platforms and OSS to provide end-to-end service activation
• Automatic provisioning of new subscriber devicesRe-provisioning of existing subscriber devices
• Device specific firmware managementStatus monitoring of provisioning process
• Device diagnostics
• Subscriber and  specific feature configuration
• Custom button provisioningSubscriber setting portability across devicesVisual provisioning of soft keys
• Plug-and-play of unprovisioned phones
• Group Level Management