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Abstract

Business Statement - How We Assess Business And Technology Refinement in 2010

Communications service providers (CSPs) are accelerating their transformations in search of new revenues and better margins. The lingering recession doesn't change this fundamental fact.

On the contrary, the imperative to do more with fewer resources forces CSPs to be more diligent in their technology selection and the planning of transformation projects.

Cost optimization, revenue generation, the streamlining of front- and back-office processes, and technology innovation are at the top of the priority list of all CSPs.

Executive Summary

Derived Business Trends And Issues for CSPs

The BSS, OSS and SDP-related business challenges do include: 

  • Managing costs while preparing to launch new services. The key means of achieving this goal is the streamlining of front- and back-office processes. The following challenges all relate to these two objectives. 

  • Achieving business agility, including faster time-to-market through leaner organizations, simplified processes and more flexible systems 

  • Creating new revenue sources, often using more IT. 

  • Handling competition from Internet companies, broadband service providers, cable TV companies, IT vendors and NEPs. 

  • Bundling previously separate products that are supported by separate systems. 

  • Providing self-provisioning and self-help on the Internet or on mobile handsets. 

  • Achieving faster and simpler configuration of internal and third-party products. 

  • Improving customer retention and the "customer experience" in more mature markets. 

  • Keeping pace with rapid subscriber growth in emerging markets. 

  • Aligning back-office technology and business service-level agreements. 

Technical Summary

Derived Technology Trends And Challenges for CSPs 

  • Transforming silo-based legacy IT architectures and topologies into horizontal functional layers and processes to meet new service portfolio requirements. 

  • Transforming the entire technology stack into an Internet-like service-oriented architecture (SOA), with possible control through IMS. 

  • Achieving end-to-end integration of service components and features across network resources, network layers and all supporting systems

  • Automating processes and convenient software-based configuration and personalization of services and resources

  • Providing an enhanced IT infrastructure and solutions to support customers in relation to IT services, hosting and life-enhancement services

  • Providing instant eligible support for end-user applications on customer premises equipment or mobile devices